You can cancel a reservation on our website or app by logging in and navigating to Trips.
Then, find your ticket number (it's 6 digits with combined letters and numbers) and click "Modify Trip."
Once your trip is cancelled successfully, you'll receive travel Credits back to your Brightline Account. If you don't have a Brightline Account yet, create one by following the steps outlined in the article "Creating a GoBrightline Account."