Brightline provides refunds in the form of travel credits. Travel credits can be redeemed toward tickets, Train Passes, Parking Passes, adding Extras, Upgrades or other purchases available on our website or app.
To ensure you receive your credit for canceling a reservation, modifying your trip or returning a Train or Parking Pass, create and log into your Brightline Account. When applied, Credits will appear in your Account Wallet.
Check out our article "Creating a Brightline Account." or "Logging In & Out of your Brightline Account" for guidance, and visit our Refund Terms of Service to learn more.
To request a credit for other circumstances, please have your ticket number and Brightline Account information ready, then contact us at 831-539-2901, or chat with us on our website or app.