We always do our best to get you there on time, but things happen!
In the event your train is delayed, our teams are ready and available to help in-station, onboard, or online. We’re always working to get things moving as quickly and safely as possible in the event of any disruption to our service.
If you’re unable to travel as a result of any delays, you can make changes or cancel your ticket by using our website or app. For steps on managing your tickets, check out the article "Managing your reservation."
For immediate assistance, see a teammate in-station, onboard, call or chat with us online.