Booking Related

Reserving, Managing & Cancelling Your Tickets

• Reservations Made through Third Party Websites
• Booking your trip.
• Understanding Seat Assignments.
• Adding Extras.
• Modifying your reservation.
• Canceling a reservation.

Ticket Fares & Fees

• Understanding ticket prices.
• Understanding fees.
• What comes with my PREMIUM fare?

Promotions, Discounts & Offers

• Access Rail and Brightline
• Does Brightline offer Military or Senior discounts?
• Does Brightline offer discounts?
• How will I know if the departure I'm considering qualifies for promotions or discounts?
• Using promo codes.
• Can I add a promo code on an existing reservation?

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Checking Bags, Bikes, Pets & Other Items

• Is Brightline pet-friendly?
• How do I check my bags?
• Can I bring my bike or scooter?

Special Assistance

• How can I contact someone at Brightline?
• How can I travel in a wheelchair or reserve an accessible seat?
• Can I bring my Service Animal or Emotional Support Animal?

Group Reservations

• How do I book my group trip with Brightline?

Travel Professionals

• As a Travel Professional, how do I earn commission?